Closed Captioning Technical Support
Before contacting us for support, please see:
How to resolve the most common issues
- Quick Start Guide and Video tutorials
- Knowledge Base (Forums)
The forums have lots of tips & tricks as well as answers to many common questions.
Then, if you need to contact tech support:
Software Support & Software Updates
Support is provided 9am - 7pm Eastern time, Monday - Friday, excluding federal holidays. To obtain support, please submit a request ticket using the "tech support request ticket" link near the top of this web page.
Annual Software Maintenance and Support is 15% of the base software price. 1st Year Maintenance and Support is required for new orders as well as upgrades that don't have a current Maintenance and Support plan. A current Maintenance and Support plan is required to download software updates or contact technical support.
If you don't have a current Maintenance and Support plan, please Contact Us to renew your plan.
After Hours Support
CPC does not guarantee that support will be available other than 9am - 7pm Eastern time, Monday - Friday, excluding federal holidays. If support is required any time other than specified above, please submit a tech support ticket via the above link, and we will get back to you as soon as possible.
Occasionally there arises a situation in which it is not clear if the problem that the customer is reporting is due to CPC software, or due to software other than CPC software, or due to hardware which is not CPC hardware. CPC will be the entity that determines if the problem is due to CPC software or not. If the problem is not due to CPC software, CPC can not provide support.